Support Issues & Requests

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Support Number Problem Escape Incident Priority Module Activity Org Open Date Status Status Date
SR000049
Loaded amounts dont match Labor Distribution report Pay10a    Critical  Finance  Budget   20  11/15/2017  New  11/17/2017 
SR000042
Allow Date Range in report prompt  ESC51266  Medium  Finance  reports  ALL  8/17/2015  Development   
SR000041
Install Escape Client for SELPA Lora Gonzalez    Medium  Escape Client  install  10  7/24/2015  closed  7/24/2015 
SR000040
Cannot update existing Report Favorites    Medium  Finance  Reports  10  7/15/2015  closed  7/15/2015 
SR000043
Cancelled AP check in 2015 instead of 2016.  ESC50425  Medium  Finance  AP-Checks  20  7/14/2015  Development   
SR000044
Pay07 Text Output is losing characters  ESC50026  Low  HR/Payroll  Payroll Reports  All  6/25/2015  Development   
SR000016
Mulit-Year budget projections not consistent  ESC49733  Medium  Finance  Fiscal  20  6/16/2015  closed  6/19/2015 
SR000017
Making Prior Year Accounts Payable Payments in the New Year  ESC49699  Medium  Finance  AP  10  6/15/2015  waiting-customer  6/15/2015 
SR000018
Leaves - Year end process  ESC49650  Medium  HR/Payroll  Employment  10  6/12/2015  waiting-customer  6/15/2015 
SR000019
Adjust Budget in Object 9130 - Revolving Cash  ESC49564  Medium  Finance  Budget  10  6/9/2015  waiting-customer  6/9/2015 
SR000015
Cancelled PY vendor check not in Cash  ESC49554  Medium  HR/Payroll  cancel check  10  6/9/2015  closed  6/10/2015 
SR000014
H/W amount for Vacancy with partial FTE is not displaying the correct amount.  ESC49542  Medium  Finance  Budget Management  20  6/8/2015  opened  6/8/2015 
SR000012
No reversal Positive Pay (API) file generated  ESC49462  Low  HR/Payroll  processes  ALL  6/4/2015  closed  6/4/2015 
SR000010
Benefit Cap increase with Retro to FY14-15  ESC49403  Medium  HR/Payroll  payroll  40  6/2/2015  opened  6/2/2015 
SR000009
Pay17 is missing EmpID prompt  ESC49340  Medium  HR/Payroll  reports  ALL  5/28/2015  closed  6/1/2015 
SR000006
Need access to STRS Editor Delete (and Add) tasks    Medium  HR/Payroll  retirement  ALL  5/27/2015  closed  5/27/2015 
SR000013
New Signature for Paycheck and PY Vendor Check  ESC48819  Medium  HR/Payroll  setup  ALL  4/28/2015  waiting-customer  4/28/2015 
SR000005
Emp 10 report needs data added  ESC48745  Medium  HR/Payroll  reports  20  4/23/2015  in progress  5/27/2015 
SR000007
Setting up sick leave for Org 50  ESC48443  Medium  HR/Payroll  setup  50  4/2/2015  waiting-customer  5/27/2015 
SR000045
Does not erturn any data - just blank page  ESC47880  High  HR/Payroll  payroll reports  All  3/3/2015  Development